/ +255 754 025 233 info@afrisharetrekkingandsafaris.com

COVID-19 Terms & General Cancellation Policy

Afrishare Trekking and safaris Tanzania  had developed a number of measures to reduce the risk of contracting or spreading coronavirus in our team or to our guests.

Ibrahim MkwizuAfrishare Trekking and Tours Manager

COVID-19  terms   &  General cancellation policy

 Safety protocals

Afrishare Trekking and safaris Tanzania  had developed a number of measures to reduce the risk of contracting or spreading coronavirus in our team or to our guests.

For our climbing expeditions, safari drivers and hotel partners, we have mandated and overseen the use of antiseptic to clean work surfaces, as well as regular sanitizing of hands by all team members. Our support team is required to maintain physical distance in accordance with social distancing guidelines. We intend to uphold these rules even after the vaccination of our team, until such time as we see the disappearance of the coronavirus as a worldwide threat.

Safety and comfort of our adventures is one of the priorities of  Afrishare Trekking and safaris Tour. Part of our core value of safety includes reducing risks of coronavirus and ensuring our guests have peace of mind during their amazing time in Tanzania.

If you have concerns about traveling to Tanzania at this time, whether due to travel restrictions, health risks or other reasons, please feel free to contact us and learn more about our procedures and approaches to keep you safe, and our tours-refund guarantees.

Refunds of deposits to travelers

If staff retention was our first priority, customer care was our close second. During the pandemic, Afrishare Trekking and Safaris was very understanding as we refunded travel deposits to all our clients who wanted to cancel their trips. We understood that in this situation, every dollar is important to people and we refused to penalize our guests because of a world-wide pandemic that was completely out of their control. Around the world, people had much bigger worries than canceled travel plans: some lost their jobs, their homes or had to request financial assistance from loved ones. We returned our client’s deposits right away because we felt that it was the right thing to do. Luckily most of our clients preferred to postpone their trip rather than just cancel the trip, and we would like to say that we are grateful   to all our clients who postpone their trip.

 

Current  Covid -19 Refund Policy

We would like to inform all our beloved clients who already booked a tour with us and the ones who are planned to book a tour with us. Just in case of any future emergency regarding the pandemic or any other reasonable emergency,  Afrishare Trekking and Safaris will be happy to refund up to 100% of your travel deposit for those who would prefer to cancel their trip. But for those who will opt to postpone we want to assure you that if you plan to resume  your trip within next 3 years there will be no extra charges for your trip. This means you can postpone your travel  for the same deposit or full amount paid unless there is major changes on government park fees and taxes otherwise you will utilize  the same amount  for the said tour within those 3  years.

Tanzania: Safe to Travel during the Pandemic

Despite the ongoing corona virus pandemic, international travel is slowly resuming across the globe. Unfortunately, some countries are still unpredictable for tourists: places like France, Spain and Italy are constantly changing entry requirements, allowing or denying entry to citizens of different countries. Borders open and close with little notice, and could leave travelers stranded due to government changes. For many, there is quite a risk involved in booking a trip that may be canceled at the last moment.

Further, the risks of contracting corona virus (and especially its new strains) have not been eliminated. Traveling to large, congested cities or staying in a foreign country presents new challenges that many travelers didn’t consider before.

One nation has taken a very different approach than Europe, and even than the rest of the world: that is Tanzania.

How is Tanzania different?

First of all the entry requirements to Tanzania are very straight-forward and not ever-changing. To enter Tanzania travelers need only a negative PCR test for corona virus. Upon arrival, you will still need to take an express test at the airport, which costs $10.

 Otherwise, travel into Tanzania is open. for all nationalities. This country is dependent on tourism in which means there is no indication that they will close the border again.

The risk of contracting corona virus in Tanzania is very small, for several reasons:

✓ the number of tourists visiting Tanzania is relatively small compared to other major travel hubs. For example, in 2019, about 30,000,000 (thirty million) people visited Barcelona, while only 1,200,000 ( one million and two hundred thousand) visited Tanzania in that same time frame.

✓ Social Distancing is easily accomplished for safari drives and mountain treks. Travel groups stay together and do not necessarily need to have any interaction with anyone outside of the climbing team or their safari group.

✓ Most of the activities travelers to Tanzania experience are outdoors, in fresh air. Game drives and wildlife viewing, hiking and trekking are all outdoor experiences. Lodges are well-spread apart from one another, not like multi-storey hotel building in major European cities. And mountain expeditions include comfortable camping outdoors in tents. Game drives and wildlife viewing, hiking and trekking are all outdoor experiences.

General Terms And Conditions

 

Afrishare Trekking and safaris herein after referred to as ‘the Company’ accepts bookings subject to the terms and conditions outlined herein, which agreement shall be the whole agreement between the parties:

The Booking

All prices and services are correct at the time of printing. All prices, services and departures are subject to change without prior notice.

The Company reserves the right to alter the published price of any tour due to increasing tariffs, costs and entry fees or fluctuation in exchange rates. Such amounts shall be determined at the sole discretion of the Company.

Afrishare trekking and safaris will not accept any booking where the booking or indemnity tour  is not confirmed  or incomplete in any respect.

 

  • No booking shall be considered confirmed until a written confirmation itinerary has been sent to the agent/client, and the full amount due paid and honored

Deposit and Payment

A 30% or 20% deposit is required to secure a booking.  This amount forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent, and is fully refundable up to 28 days prior to start of the trip. The balance of payment is required no later than 4 weeks before the departure date.

Passengers booking within 28 days  are required to pay the full amount immediately to secure the seat. But we can be flexible on a special occasion.

Cancellations

If a booking is cancelled less than twenty-eight(28) days prior to departure the client is subject to a cancellation fee as follows.

     22-28 days – 50% of total fee 15-21 days  60% of total fare        8-14 days  80% of total fare        0-7 days  100% of total fare      

Any passenger joining a tour after the departure date, or not at all, or leaving before the completion of the tour for any reason whatsoever, is not entitled to any refunds whatsoever from the Company, or entitled to claim any costs for added expenses they incur.

The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable.  However in this instance the Company agrees to refund all monies already paid by the client.  This shall be the Company’s sole responsibility to the client, and no claim for damages, howsoever arising, shall accrue against the Company.

 

Tours are subject to a minimum booking of two passengers.  If that number is not obtained, the Company reserves the right to cancel the tour.  A full refund would then be payable to all booked clients.

Passports, Visas and Other Travel Papers

It is the clients sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other required documentation are all in order for the countries to be visited.

The Company cannot be held liable for any consequences, damages or claims if the client prior to commencement of the tour, does not correctly attend to the clients documentation and related matters.

Insurance

Comprehensive travel and cancellation insurance is recommended  on all tours.  It is the clients responsibility to ensure that they have this insurance in place, and the required paperwork to prove such before embarking on the tour to their insures

Any resulting consequence of not having this paperwork is the sole responsibility of the client.  however we do provide public liability insurance to our client while in  tour with us only.